Fine Rug Collection will cover the return shipping costs for up-to one rug per order per month (orders within 30 days). I rolled it back up and there are no marks or anything on it, but it's not in the original packaging anymore because the original packaging was basically plastic wrap which had to be torn to get the rug out. Once we receive this information and photos, we will determine the next steps in filing your claim. You have obtained an Return Authorisation Number; Goods are returned within 30 days; Please note there will be a flat rate fee of $25 to return your rug with which the customer service team will process for you. Have arranged with the seller to return it but I don't know what way is cheapest. You must meet the following requirements: Please note there will be a flat rate fee of $25 to return your rug with which the customer service team will process for you. File a return request using the form on the return a rug page. I received the item as a gift, can I return it? If you have any questions, feel free to call us at 1-888-464-1447, email at [email protected], or chat us online. Rug return? 2. For a small additional fee from UPS, you can call UPS directly and request a pick-up a pickup time and location from your associated return pickup address. There are many ways of addressing the rug-flooring interface problem, from masking tape and hot glue to rug pads made of various materials. Try the rug in your home, and if you don’t like it for any reason just return the rug to us and receive a full refund. Processing & handling fees are non-refundable. This is not a manufacturer defect but considered normal characteristics. The store told me I had to call VCF corporate office, they could not give me the refund. Sent to us within 30 days of the date you placed the order. Also, in some old school and specialty carpeting stores, you can buy a remnant and have it rebound if you can’t find something off-the-shelf that you love. After calling, I was told I was caller 27. You are responsible for payment of the return shipping charges. Before even picking it up at my local store, I tried to call to get a refund. Note on size: Some rugs may vary in size plus or minus 3 inches from the stated dimensions. Any return without a return authorization or refused upon delivery will be charged 20% return service fee and cost of freight. If your item arrives damaged or appears to have a defect, you must contact customer service within. Purchased an area rug online through Value City Furniture. Exclusive access to discounts, new arrivals & more. Sign up to be the first to hear about new products and exclusive offers, Semi-Antique Fine Persian Estate Hamadan Area Rug 2'7 x 4'2, Once our FIne Rug Collection Return Department receives your Return Merchandise Request through our return authorization system, We will review the details or the return request, Send you an email with a PDF attachment containing your. If the item is damaged or appears defective, see below. We will not accept merchandise that has been soiled or damaged in shipping due to improper packaging. 3. Please note - we do not cover the cost of delivery where products are being returned due to change of mind. Choose “Exchange an Item” or "Return for a Refund." A Free and Simple Return Policy: On all our Oriental and Persian rug collections we offer a simple 30-day money-back guarantee (no questions asked) PLUS FREE RETURNS. Visit us on Facebook and save an extra 10% on your order! 3. 33% OFF Change Of Mind Return - In Store & Online, Change of mind returns - In store & online. You will need your order number (invoice number) and email that was used when placing the order.ITEMS ELIGIBLE FOR RETURN MUST BE. You will receive a separate shipping label for every item you are returning, so please carefully match each label to the appropriate package.

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